Issue: You use automation to upgrade workstations and servers and would like to upgrade Rockton Software products as well. Resolution: Typical GP product add-ons are installed by simply copying a .cnk file to the GP folder, as are Rockton Software...
*The information here pertains to GP 10 and earlier. Issue: When you log in as a POWERUSER or Administrator, you receive a new build notification letting you know if a new build is available. You would like to suppress or disable the notification....
Issue: You need to install a Rockton Software product but you have multiple Dynamics.set files. Resolution: Rename one of the Dynamics.set files to Dynamics.set. The name Dynamics.set is required in order for the chunk file to be able to update it....
Subject You are upgrading or installing a Rockton Software product and are in need of updated Registration Keys. More Information Registration information can be obtained at any time from within the Rockton Software product that has been installed....
Subject: Information on uninstalling Rockton Software products. More Information: The easiest way to uninstall a Rockton product is to remove reference to the specific product from the DYNAMICS.SET launch file. Most products have little impact on...
Issue: After you install Rockton Software, you are getting prompted with an extra login window during login. When you launch GP, you get a 'Login' window. After you enter the ‘sa’ password, the normal GP login window then displays. Cause: This...
Error: You receive the following errors when trying to install a Rockton Software product on a terminal server. Privilege error Unable to include new code Resolutions: Make sure everyone is logged out of Microsoft Dynamics GP on the terminal...
Error: When installing a Rockton Software product, you receive the following error. 'Wrong number of arguments to ‘Defaults_Read’.' Cause: Both the regular desktop client and the web client installed on the same machine. This prevents the Dex.ini...
Subject: Explains the types of users needed to connect to SQL in order to run Crystal Reports. More Information: A SQL User who may connect directly to SQL is best in order to run Crystal Reports. You may also use a Dynamics GP user, however, you...
Subject: Provides information on whether users should be logged out of Dynamics GP when you install a Rockton Software product, either for the first time or upgrading to a newer build. Recommendations: It is always best practice to have all users...
