• The Default Price Level Has Been Used for This Item

    Error: You are receiving the following message when entering line items on a sales document. The default price level has been used for this item. Use the Sales Customer Detail Entry or Sales Item Detail Entry window to enter a different price level. Cause: It is a notification from GP to warn users when the

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  • The Benefits of an Annual Maintenance Agreement

    Subject: The benefits of having an Annual Maintenance Agreement for Rockton Products. Information: The benefits of having an Annual Maintenance Agreement Having (AMA) will save you time, money, and give you access to the latest and greatest of the Rockton Products not to mention, unlimited support! The Rockton Software Annual Maintenance Agreement provides support and upgrade

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  • Checking for Newer Builds Message is Taking Several Minutes to Run on Terminal Server

    Issue: The ‘Checking for Newer builds’ process is taking several minutes to run each time a user logs into Dynamics GP on a Terminal Server. Cause: There is likely a service stuck that is affecting the ‘Checking for Newer builds’ runtime. Resolution: Save all current work in Dynamics GP. Log off the Terminal Server. Restart the Terminal Server connection. Launch

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  • Create a New Security Task for SmartList

    Subject: Explains how to create a new security task for SmartList. Resolution: Navigate to Microsoft Dynamics GP | Tools | Setup | System | Security Tasks. In the Security Tasks Setup window, open an existing task, or create a new task to find the SmartList objects. In the Product list, click SmartList. In the Type

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  • Rockton Software Product Build Compatibility with Microsoft Dynamics GP Service Packs

    Subject: Provides information on the compatibility of Rockton Software products to Microsoft Dynamics GP. Information: Rockton products are compatible with all Microsoft Dynamics GP 10, 2010, 2013, 2013 R2, 2015, 2015 R2, 2016, and 2016 R2 service packs. We do recommend installing the latest Rockton Software product builds to ensure you have all of our latest

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  • Product compatibility with a 64 bit Operating System and a 64 bit SQL Server

    Subject: You are using a 64 bit operating system and 64 bit SQL server and would like to use Rockton Software products. Information: All of our products will work in a 64 bit environment. Our product system requirements are the same as GP system requirements. Note:  If using Dynamics Report Manager, be sure to set up

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  • Key is Invalid Message after Entering Registration Key

    Error: After entering a Registration Key, you are receiving the following error message: Key is invalid. Causes: Cause 1: Incorrect Site Name (See Resolution 1) Cause 2: Additional Users have been added (See Resolution 1) Cause 3: Upgraded the version of the Rockton Software Product (See Resolution 2) Resolutions: Resolution 1: The Site Name and User

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  • Mass update/install of Rockton Software product chunk (*.cnk) file

    Issue: You would like to do a mass update of the *.cnk file for Rockton Software products using a batch file. Recommendations: You can use this batch file information to do a mass update of workstation *.cnk files. *Please read all of the information before starting, as there are several important recommendations to follow: IF EXIST O:\gpmap.txt GOTO CONTINUE

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  • Where to Install Rockton Software Products

    Subject: Explains where to install products purchased from Rockton Software to use with Microsoft Dynamics GP. More Information: Our products are 2-tiered just as GP is a 2-tier application. This means products are installed on the client side, as well as the SQL server side. When you first install, tables and stored procedures on the

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  • Installing a Rockton Product on a Terminal Server

    Subject: Installing a Rockton Software product on a Terminal Server. Resolution: The installation steps are the same as found in the Install KB article, however, when you install on a Terminal Server, you must have Administrator rights and you must put the Terminal Server into “Install Mode”. Open a Command Prompt using one of the following

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