Issue: After you install Rockton Software, you are getting prompted with an extra login window during login. When you launch GP, you get a 'Login' window. After you enter the ‘sa’ password, the normal GP login window then displays. Cause: This...
Error: You receive the following errors when trying to install a Rockton Software product on a terminal server. Privilege error Unable to include new code Resolutions: Make sure everyone is logged out of Microsoft Dynamics GP on the terminal...
Error: When installing a Rockton Software product, you receive the following error. 'Wrong number of arguments to ‘Defaults_Read’.' Cause: Both the regular desktop client and the web client installed on the same machine. This prevents the Dex.ini...
Subject: Explains the types of users needed to connect to SQL in order to run Crystal Reports. More Information: A SQL User who may connect directly to SQL is best in order to run Crystal Reports. You may also use a Dynamics GP user, however, you...
Subject: Provides information on whether users should be logged out of Dynamics GP when you install a Rockton Software product, either for the first time or upgrading to a newer build. Recommendations: It is always best practice to have all users...
Issue: The "Checking for newer builds..." message is appearing when launching Microsoft Dynamics GP and you would like to disable the message. Resolution: The “Checking for newer builds…” message is user-specific. It is automatically set up to...
Issue: You have a Rockton Software product installed and it appears there may be a conflict with another third-party product you also have installed. Resolutions: Move the Rockton Software product to a higher position in the Dynamics.set file than...
Issue: You downloaded a Rockton Software product and installed it on your environment/workstation. However, when you launch Dynamics GP, you are unable to see the Rockton menu. Example of Dynamics GP 2016 R2 Toolbar with ALL Rockton Software...
Error You receive the following error when launching GP. Assertion Failed in script 'StringToDate() of form Rockton_Helpers', line 1. Cause The Script Debugger is enabled. Resolution Disable the ScriptDebugger. Log out of GP. Open the Dex.ini file...
Subject: The information here describes which of our products can be used with Dynamics GP Web Client on versions 2013 and later. Information: All of our products can be used with Dynamics GP Web Client with the exception of our Dynamics Report...