Registration Key is Invalid Error When Upgrading From 2018 to 2018.2 and Build Number Does Not Update
Error: You receive the error message: “Key is Invalid” on the Registration window for Rockton products including SmartFill, Dynamics Report Manager, Dynamics GP Toolbox, Auditor, or Omni Price. This error occurs after an upgrade from Microsoft Dynamics GP 2018 (any build) to Microsoft Dynamics GP 2018.2. The user count, site name and version information is
Add SmartFill Objects Accidentally Deleted from Smartfill Objects Window
Subject: The steps here will describe where to search for your deleted objects and how to import them back into Dynamics GP. Resolution: Steps to find your objects. Go to your GP code folder. (Example: C:\Program Files (x86)\Microsoft Dynamics\GP2018) Scroll until you find the string of your Smartfill objects. Steps to import objects into GP.
Rockton License Is Invalid Message When Saving an Opportunity or Quote
Error: When you save an opportunity or quote in Microsoft Dynamics 365, you receive the following message: Business Process Error msg_RocktonLicense_RocktonLicenseIsInvalid. Cause: The registration keys for Rockton Software products expired. The Rockton Essentials product installs when you install one of our Dynamics 365 Business Apps. The Plugins associated with the Rockton Essentials app. are enabled
Privilege Error after Installing a Business App.
Error: After installing one of our Business Apps. (Recurring Billing, Software Management, Tax Processing) you receive an error similar to the following. Principal user is missing XXXX privilege. Cause: Necessary security has not been given to the user for the Business App. that was installed. Resolution: The Business Apps. are tightly integrated with Dynamics 365.
Uninstall a Business App.
Subject: Explains how to remove a Business App. solution. Resolution: Rockton Software Business Apps. have a tight integration into Dynamics 365. If you wish to discontinue use of a Business App. you have installed, follow these steps to remove the solution. Remove any dependencies associated with our solutions that you may have added to an
SmartFill Implementation Tips
Subject: Provides helpful information on implementing, installing, and setting up SmartFill. Information: Below is information regarding the install and implementation of SmartFill. If you would like Rockton Software to perform the implementation or you would like detailed training on SmartFill, contact our sales team for a quote on those services. email@example.com 877-4-ROCKTON (877-476-2586) International: 208-263-5288
Modify Menu Options When Using Business Apps
Subject: Provides steps on how to modify the navigation menu to only see what you need. Resolution: In Dynamics 365 there are several ways to control what appears in the navigation bar at the top of the screen. This is controlled in the SiteMap file which is not readily available to be modified in the
RSAS Triggers Missing for New Company
Issue: You added a new company and now Auditor is missing the Triggers for the new company. Resolution: In order to add the triggers from SQL Table audits for a new company, you can run the rebuild process. Here are the steps. Have everyone log out of the system and make a complete restorable backup.
A get/change first operation on table ‘sySecurityAssignTaskOperations’ (45)
Error: You receive the following error while attempting to activate Security Manager in Dynamics GP Toolbox. A get/change first operation on table ‘sySecurityAssignTaskOperations’ (45). [Microsoft][SQL Server Native Client 10.0][SQL Server]Incorrect syntax near ‘S’. [Microsoft][SQL Server Native Client 10.0][SQL Server]Unclosed quotation mark after the character string ‘) ORDER BY SECURITYTASKID ASC ,DICTID ASC ,SECURITYID ASC ,SECRESTYPE
New Records Audited do not Show Information in the Old Field Value and New Field Value Columns
Subject: Explains why new records being added in Dynamics GP are audited but do not display information in the Old Field Value and New Field Value columns in SmartList. More Information: Records added in Dynamics GP and are set to audit are new records in the system. This means there was no previous information to
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