Install/Implementation Can I install RPM myself? The install itself is simple and straightforward and could be done yourself. You will need to import the necessary data in order to use RPM with your ERP. Setup will require Rockton to create Company & User records for access to the Web UI. The customer will need to create a SQL database to hold the replicated data from their ERP (we can provide SQL Script to create this). This database will need to allow access to the RPM Web UI....
Who is a Rockton user in Dynamics GP?
Rockton Software is dedicated to making your work simpler & easier ® when using Dynamics GP. In order to take the guesswork out of determining the number of users needed, we follow the Dynamics GP User Count. Our products are licensed per Dynamics GP System Full User count. Limited users and self-service users do not require a Rockton user license. We base the user license on the GP System user count because our products are designed to work with all users. For example, Auditor will track...
Do you offer onsite Installation and Training?
Rockton Software products are designed to be easy to install and easy to use. In most cases, assistance is not needed or can be provided by your partner. Simply follow the Knowledge Base article titled *Installing a Rockton Software product to install or update to the latest build. If you have questions along the way, contact email@example.com. If you have limited resources, are new to Dynamics GP, or just want reassurance on what you already know, you may want the assistance of a...
What are the current product prices?
Pricing for Rockton Software Products can be found in our 2022-2023 Pricing Guide.
Do you offer Implementation Services or Product Training?
Yes! We know you're busy, why not save time and let the experts at Rockton Software help you hit the ground running with your new product(s)! We customize our implementation and product training services to fit your specific needs within Microsoft Dynamics GP. Click here to learn more about our implementation and product training services.
Will you have new product builds when Microsoft releases the next version of Microsoft Dynamics GP?
Yes! We receive a beta release in advance of the new version release. This allows us time to test our full product functionality, run all changes through QA, and make sure that our products are running on the new version as close to Microsoft's release date as possible.
Is there a charge to get the newest version of Microsoft Dynamics GP add-on product enhancements?
As long as a customer’s Annual Maintenance Agreement (AMA) is current and their Rockton Software product user count matches their Dynamics GP user count, there is no additional cost to upgrade.
What are the benefits of the Annual Maintenance Agreement (AMA)?
Maintaining the Annual Maintenance Agreement (AMA) allows for technical support, product enhancements, and product upgrades. With an active AMA, customers have access to our support staff via telephone, email, or web conferencing without any additional charges. Since we are always adding to and improving our products, customers with their current AMA will also be able to download, install, and utilize our latest enhancements, including new Microsoft Dynamics GP version releases. To learn more,...
How do I get a quote for SmartFill, Dynamics GP Toolbox, Auditor, Dynamics Report Manager, or Omni Price?
You may request a quote from firstname.lastname@example.org. Please include the customer name, Rockton Software product, and Dynamics GP system user count.
I understand your Dynamics GP products are licensed per system user. Do you only count ‘Full’ users or do you also count ‘Limited’ users?
Rockton Software's user count must match the GP Full User CAL (Concurrent User) count, which needs to include the 3 users in the initial or starter pack. The Limited users or licenses don't affect the Rockton user count at all. When determining the number of Rockton Software product licenses needed for the total concurrent user count, one could verify the Dynamics GP user count on the GP registration key or the number of users on the configuration information page. If referencing user counts...
We have increased our GP licensing count. Does it have any effect on our Rockton Software product registration keys?
Yes. Registration keys are based on Site Name, Software Version, User Count, and other information if listed. Any deviations in this information may render the keys invalid. If the customer has added any additional Dynamics GP users they will need to purchase the additional Rockton Software users. Please contact us at email@example.com for assistance.
How can I get registration keys for my Rockton Software add-on product for Dynamics GP?
Registration keys can be obtained or created at anytime from within the Rockton Software product installed. Our Dynamics GP add-on products have a feature that automatically validates registration keys and when they are not valid, it opens a window to obtain the registration keys needed for that site. The Get Keys request will auto-detect and auto-install the registration keys using the system's Site Name and other system settings to update or create the required key. Please...