• Error: ‘Registration is not valid’ message when importing registration token – TK00086

    Error: ‘Registration is not valid’ message when importing registration token – TK00086 Resolution: Click on the Details button. This will open the PC Registration Details window. Send a screenshot of the PC Registration Details window to support@rocktonsoftware.com. A new registration token is needed.

  • System.UnauthorizedAccessException: Access to the path ‘C:\Rockton Software xxx’ is denied.

    Error When you open the System Settings window in Rockton Pricing Management, you receive the following message. System.UnauthorizedAccessException: Access to the path ‘C:\Rockton Software\Rockton Pricing Management\Rockton.Pricing.Management.UI.exe.config’ is denied. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) Cause User does not have needed accessibility to the Rockton folder. Resolution Give access to the Rockton Software folder. Open File Explorer.

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  • Steps to Upgrade Auditor

    Subject Provides information to upgrade Auditor to a new build or when you upgrade Dynamics GP to a new version. Resolutions: Resolution 1 Upgrade Auditor to the latest build using the same version of Dynamics GP Follow these steps to upgrade Auditor to the latest build where Dynamics GP version is the same. *If upgrading

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  • Pricing Methods used in RPM Connectors

    Subject Describes the Pricing Methods available in the RPM Connectors for Rockton Pricing Management. Information There are three Pricing Methods available to use with RPM and the RPM Connectors. The Price Schedule used in any method depends on the ERP. For example, Dynamics GP has a matching Price Schedule for each Price Level used. Acumatica

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  • Difference Between the Price Windows

    Subject Describes the different ‘Price’ windows in Rockton Pricing Management (RPM). Information RPM is a flexible pricing tool with many ways to set up pricing. Understanding the different windows makes set up much easier. Below is a description of each Price window. Price Book A Price Book is made up of Price Sheets that detail

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  • Registration Key is Invalid Error When Upgrading From 2018 to 2018.2 and Build Number Does Not Update

    Error:  You receive the error message:  “Key is Invalid” on the Registration window for Rockton products including SmartFill, Dynamics Report Manager, Dynamics GP Toolbox, Auditor, or Omni Price.  This error occurs after an upgrade from Microsoft Dynamics GP 2018 (any build) to Microsoft Dynamics GP 2018.2.  The user count, site name and version information is

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  • Add SmartFill Objects Accidentally Deleted from Smartfill Objects Window

    Subject: The steps here will describe where to search for your deleted objects and how to import them back into Dynamics GP. Resolution: Steps to find your objects. Go to your GP code folder. (Example: C:\Program Files (x86)\Microsoft Dynamics\GP2018) Scroll until you find the string of your Smartfill objects. Steps to import objects into GP.

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  • SmartFill Implementation Tips

    Subject: Provides helpful information on implementing, installing, and setting up SmartFill. Information: Below is information regarding the install and implementation of SmartFill. If you would like Rockton Software to perform the implementation or you would like detailed training on SmartFill, email or call our sales team for a quote on those services. sales@rocktonsoftware.com 877-4-ROCKTON (877-476-2586)

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  • RSAS Triggers Missing for New Company

    Issue: You added a new company and now Auditor is missing the Triggers for the new company. Resolution: In order to add the triggers from SQL Table audits for a new company, you can run the rebuild process. Here are the steps. Have everyone log out of the system and make a complete restorable backup.

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  • A get/change first operation on table ‘sySecurityAssignTaskOperations’ (45)

    Error: You receive the following error while attempting to activate Security Manager in Dynamics GP Toolbox. A get/change first operation on table ‘sySecurityAssignTaskOperations’ (45). [Microsoft][SQL Server Native Client 10.0][SQL Server]Incorrect syntax near ‘S’. [Microsoft][SQL Server Native Client 10.0][SQL Server]Unclosed quotation mark after the character string ‘) ORDER BY SECURITYTASKID ASC ,DICTID ASC ,SECURITYID ASC ,SECRESTYPE

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