Subject: Explain what Reference Fields are used for within Auditor and if they are audited. More Information: Reference Fields are additional pieces of information that you could see for each audit to help identify, or provide more information...
Subject: Provides information on how to assign an E-Sign signature to a button on a window. Recommendation: Certain button fields have a property called “hyperspace” enabled on them. The “hyperspace” property disables some functionality that the...
Error: You receive the following error message when closing the Auditor Maintenance window. An error occurred executing SQL statements. GPS Error: 10 SQL Error: 10 ODBC Error: 10 Try reviewing the SQL Script for validity. Cause: Cause 1: Product...
Error: During the Install/Upgrade process you receive the following message: An error occurred with the pass-through SQL connection. Action: Initialize_SQL_Tables_MSTR’ This message is followed by: ‘ODBC support codes: 54 2627 [Microsoft][SQL...
Error: You receive the following message in Dynamics GP. An error occurred with the pass-through SQL connection. Action: TableExists of form Rockton_Helpers Cause: The following are potential causes of this error: A table(s) and/or database(s)...
Subject: Provides information on where the MAPI client is needed in order to send emails when using Rockton Software products. Information: MAPI is used for sending emails. Several of our products allow you to send emails (i.e., DRM and Auditor)....
Issue: When installing SQL Server, at the Component Selection screen, the Reporting Services checkbox is disabled so that it cannot be selected. Resolution: Cancel the SQL Server Install. Go into Add/Remove Programs – Windows Components and make...
Subject: Provides information on what user count is used for registration keys. Information: Rockton Software Registration Keys are generated for the number of FULL GP users licensed. For example, we have a 15 user registration count in GP, with 5...
Error: You are receiving the following message when entering line items on a sales document. The default price level has been used for this item. Use the Sales Customer Detail Entry or Sales Item Detail Entry window to enter a different price...
Subject: The benefits of having an Annual Maintenance Agreement for Rockton Products. Information: The benefits of having an Annual Maintenance Agreement Having (AMA) will save you time, money, and give you access to the latest and greatest of the...
