• *Obtaining your Registration Keys

    Subject: You are upgrading and/or installing your Rockton Software product and are in need of updated Registration Keys. More Information: Registration keys can be obtained or created at anytime from within the Rockton Software product that has been installed. All of our products have a feature that automatically validates Registration Keys and when they are

    Read More…

  • Uninstall Rockton Software Products

    Subject: Information on uninstalling Rockton Software products. More Information: The easiest way to uninstall a Rockton product is to remove reference to the specific product from the DYNAMICS.SET launch file. Most products have little impact on disk space so very few users delete the back-end tables when uninstalling. If you would like to completely uninstall

    Read More…

  • Extra Login Window Appears after Installing Rockton Product

    Issue: After you install Rockton Software, you are getting prompted with an extra  login window during login. When you launch GP, you get a ‘Login’ window. After you enter the ‘sa’ password, the normal GP login window then displays. Cause: This login screen is not coming from a Rockton Software product, but is actually a Microsoft

    Read More…

  • Unable to Include New Code Message when Installing

    Error: You receive the following errors when trying to install a Rockton Software product on a terminal server. Privilege error Unable to include new code Resolutions: Make sure everyone is logged out of Microsoft Dynamics GP on the terminal server.If needed, clear the Activity table out. Verify the product’s installation folder containing the *setup.exe is

    Read More…

  • Wrong Number of Arguments to ‘Defaults_Read’.

    Error: When installing a Rockton Software product, you receive the following error. ‘Wrong number of arguments to ‘Defaults_Read’.’ Cause: Both the regular desktop client and the web client installed on the same machine. This prevents the Dex.ini from getting updated with the correct settings for ISV products. Resolution: There are two settings in the Dex.ini file

    Read More…

  • User Type to Connect Directly to SQL to Run Crystal Reports

    Subject: Explains the types of users needed to connect to SQL in order to run Crystal Reports. More Information: A SQL User who may connect directly to SQL is best in order to run Crystal Reports. You may also use a Dynamics GP user, however, you would want to turn off password encryption in order

    Read More…

  • Information on Whether Users Should Log Out During Install

    Subject: Provides information on whether users should be logged out of Dynamics GP when you install a Rockton Software product, either for the first time or upgrading to a newer build. Recommendations: It is always best practice to have all users out of Dynamics GP. Citrix/Terminal Servers: On most citrix/terminal servers, the installation process modifies

    Read More…

  • How to Disable the ‘Checking for newer builds’ Message

    Issue: The “Checking for newer builds…” message is appearing when launching Microsoft Dynamics GP and you would like to disable the message. Resolution: The “Checking for newer builds…” message is user-specific. It is automatically set up to display only for the POWERUSERS and for Rockton Software Product System Administrators*. It is recommended that you leave

    Read More…

  • Troubleshooting a Possible Conflict with Another Third-Party Product

    Issue: You have a Rockton Software product installed and it appears there may be a conflict with another third-party product you also have installed. Resolutions: Move the Rockton Software product to a higher position in the Dynamics.set file than the 3rd party product. Option 1 Move the Rockton Software product to the first position using

    Read More…

  • Dynamics GP Toolbox Menu Missing After Installation

    Issue: You downloaded a Rockton Software product and installed it on your environment/workstation.  However, when you launch Dynamics GP, you are unable to see the Rockton menu. Example of Dynamics GP 2016 R2 Toolbar with ALL Rockton Software products installed. More Information: Verify the Rockton product is installed. From the Microsoft Dynamics GP menu, go to Tools |

    Read More…

Back to Top

Send this to a friend