Error: During the Install/Upgrade process you receive the following message: An error occurred with the pass-through SQL connection. Action: Initialize_SQL_Tables_MSTR’ This message is followed by: ‘ODBC support codes: 54 2627 [Microsoft][SQL...
Knowledge Base
Error: An error occurred with the pass-through SQL connection. Action: TableExists of form Rockton_Helpers
Error: You receive the following message in Dynamics GP. An error occurred with the pass-through SQL connection. Action: TableExists of form Rockton_Helpers Cause: The following are potential causes of this error: A table(s) and/or database(s)...
Information on MAPI to Send Emails
Subject: Provides information on where the MAPI client is needed in order to send emails when using Rockton Software products. Information: MAPI is used for sending emails. Several of our products allow you to send emails (i.e., DRM and Auditor)....
When Installing SQL Server the Reporting Services Checkbox is Disabled
Issue: When installing SQL Server, at the Component Selection screen, the Reporting Services checkbox is disabled so that it cannot be selected. Resolution: Cancel the SQL Server Install. Go into Add/Remove Programs – Windows Components and make...
User Count for Registration Keys
Subject: Provides information on what user count is used for registration keys. Information: Rockton Software Registration Keys are generated for the number of FULL GP users licensed. For example, we have a 15 user registration count in GP, with 5...
The Default Price Level Has Been Used for This Item
Error: You are receiving the following message when entering line items on a sales document. The default price level has been used for this item. Use the Sales Customer Detail Entry or Sales Item Detail Entry window to enter a different price...
The Benefits of an Annual Maintenance Agreement
Subject: The benefits of having an Annual Maintenance Agreement for Rockton Products. Information: The benefits of having an Annual Maintenance Agreement Having (AMA) will save you time, money, and give you access to the latest and greatest of the...
Checking for Newer Builds Message is Taking Several Minutes to Run on Terminal Server
Issue The 'Checking for Newer builds' process is taking several minutes to run each time a user logs into Dynamics GP on a Terminal Server. Cause There is likely a service stuck that is affecting the 'Checking for Newer builds' runtime. Resolution...
Create a New Security Task for SmartList
Subject: Explains how to create a new security task for SmartList. Resolution: Navigate to Microsoft Dynamics GP | Tools | Setup | System | Security Tasks. In the Security Tasks Setup window, open an existing task, or create a new task to find the...
Product compatibility with a 64 bit Operating System and a 64 bit SQL Server
Subject: You are using a 64 bit operating system and 64 bit SQL server and would like to use Rockton Software products. Information: All of our products will work in a 64 bit environment. Our product system requirements are the same as GP system...