Rockton retreats are anything but dull and boring, especially when you are in Vegas.

This year we kicked off our first day meeting in small groups to discuss and understand what was working well and what could be improved. Stress levels are always important to evaluate and compare to previous retreats.

With all the changes and tremendous growth over the past year, strategizing was key. We brainstormed our plans and processes so we can best utilize our team to help us go even further in the future.

Thursday morning, we boarded the  Zappos shuttles for a tour of their amazing facility and to learn more about their culture. Wow, this place had great ambiance and it was fun to see so many cultural similarities.  They kicked off the tour with videos and talking about the core values of the company, which they proudly display so everyone understands what it means to be part of the Zappos Family.

Top Notch Customer Service

One thing that really stood out is their huge focus on customer service.  They go above and beyond and will do everything they can to make a customer happy.

They even display records set by employees, such as a call with a customer that lasted 10 hours! Believe it or not, they aren’t spending that 10 hours calming the customer. Instead, they focus on creating and building that relationship on a personal level.

And to give that great customer service, they make sure to take care of their employees. They focus on hiring the right people and want employees to love their job and want to be there. The atmosphere is fun, the energy is infectious and all the employees we met were engaging.  They talked about earning Zollars to spend in the company store and being encouraged to give back to the community and to each other.  They provide massage chairs, a workout room, drinks and snacks, game rooms and a one-of-a-kind state of the art aquarium nap room. For all you pet lovers…they can bring their dogs to work!

We ended the tour in true Rockton Style having a little fun ourselves by jumping into the ball pit!

Work Hard, Play Hard

While we did spend a lot of time brainstorming, staying caffeinated, and getting a lot of work done, you can’t go to Vegas without doing a little gambling and site seeing.

In the evening, we went down to historic Freemont Street and then Pink Taco at the Hard Rock casino. Some of us successfully walked away with big winnings and some of us donated $ to the casino.

We ended the amazing week with some Beatles LOVE. This Cirque du Soleil celebrates the musical legacy of The Beatles through their timeless, original recordings. Using the master tapes at Abbey Road Studios, Sir George Martin and his son Giles Martin have created a unique soundscape of The Beatles music for the show.

This is definitely a show you should see the next time you plan a trip to Vegas.

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