Subject: Explains how to create a launch point that Cancels the Print Sales Document window when trying to print a Crystal or SRS report using DRM. Resolution: In order to prevent the destination window we needed to create a Launch Point that...
Knowledge Base

Can DRM be deployed via silent mode?
Can DRM be deployed via silent mode? Almost all of our products can be installed in silent mode since the only thing that needs to happen is the copying of the cnk file to the GP folder. A batch file could easily be written to copy a file....
Installing/Upgrading a Rockton Software product: First install or installing the latest build/newest version
Subject Describes how to install a Rockton Software product for the first time or how to upgrade to a newer build of a Rockton Software product. Information Download the correct Rockton Software product version based on the Microsoft Dynamics GP...
This window is already being used by sa, please try again later
Issue: When you try to open the Reset Batches window in Dynamics GP Toolbox, you receive the following message: This window is already being used by sa, please try again later. Cause: This issue may occur because a record for the sa user is stuck...
Error: CrystalDecisions.Shared.CrystalReportsException: Load report failed. —> System.Runtime.InteropServices.COMException: Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack
Error: Unable to display report in report viewer. InitalizeReportViewer() CrystalDecisions.Shared.CrystalReportsException: Load report failed. ---> System.Runtime.InteropServices.COMException: Unsupported Operation. A document processed by the...
Omni Price menu's are not available
Issue: After installing Omni Price in multiple companies, the menu's are not available from the green RÂ and you cannot open any Omni Price menu's through pathing. Causes: Cause 1 Microsoft Dynamics GP needs to be launched again after installing the...
Performing a silent install of Rockton Software products. (Unattended/Silent Installation)
Subject: You would like to be able to perform a silent install for the Rockton Software products. Recommendation: While we do not have a complete silent install process, you can create a batch file that will mimic what the setup program does for...
Error: ‘Error registering Security Auditor trigger User_ID_Change_Password_After. Error code:2’
Error: You receive the following error when launching Dynamics GP 2013 R2 with Auditor installed: Error registering Security Auditor trigger User_ID_Change_Password_After. Error code:2 Cause: The Auditor trigger is failing due to changes made to...
UNC is not supported
Error: When you install a Rockton Software product, you may receive the following message. UNC is not supported Cause: Our products have an executable file that requires the product download files be located at a non-UNC path location. A non-UNC...
Tables do not display in Inspector when clicking on some fields
Issue: When you use Inspector to see table information, you do not see tables listed for some fields. More Information: When you see (L) as part of the field name, this means the field is a local fields on the window. Local fields are not stored in...