Knowledge Base

Cannot Refind Table

Error: When running the Auditor Install/Upgrade process after upgrading Great Plains you receive the following error; Cannot refind table. Contact support An error occurred with the pass-through SQL connection while dropping a trigger Cause: This...

read more

Accessing the Audit Log Information

Subject: Describes where the information for the Audit Log is stored. More Information: The Audit Log information is stored in the RSAS015 table. You may archive the Audit Log information to an XML file by using the Auditor Table Archive/Purge...

read more

Using Auditor to Track Automated Processes

Subject: Provides information on using Auditor to track automated processes. More Information: A Form Audit requires a user to physically make a change in the window/form fields in order for the change to be captured by Auditor. If the automated...

read more

Auditor is Tracking Unsaved Changes

Issue: Explains why Auditor is tracking changes even if the change is not saved. Resolution: Form audits will track the changes when you tab off the field being audited rather than when you save the record. These records will appear in the audit...

read more

Tracking Audits in a Terminal Server Environment

Subject: Explains how Auditor tracks changes in a Terminal Server environment vs. a workstation. More Information: Auditor works the same in a Terminal Server environment as on a regular workstation.  When an audit occurs, it is logged into the...

read more