Have you ever had to work over a weekend? Or work a few late evenings on an upgrade or an issue when other users are not in the system? This means you don’t always have access to our support team. Have no fear, other options are here! Our website is a great place to start when you’re looking for self-support. We have a large number of Knowledge Base articles on topics that range from possible error messages and ‘How To’ steps to informational documents explaining specific product features. Simply select the Product and enter something in the search field. You can also leave the search field blank to get a list of all our Knowledge Base articles. If you have suggestions or requests on a Knowledge Base article you can always let the support team know at support@rocktonsoftware.com.
You may also find helpful information on our Blogs page. We provide in depth information on popular topics such as segregation of duties and planning your implementation. Just like the search in the Knowledge Base Articles, select your Product and enter a search topic or leave it blank to see all blogs on that topic.
Let’s not forget about Google or Bing! Your search results may not be specific to your issue or question, but they may point you in the right direction. This is especially true for error messages. Sometimes, the error message may appear to be related to a Rockton Software product, but then turns out it is not. It’s frustrating to wait for support hours only to find the issue is not related to Rockton Software. So, search around, it never hurts to look.
Want a support person available to you outside of support hours? For a reasonable fee, you can pay to have a support person on call during a specified period. Please note, this option is available as long as there is a support person available during the time you need.
So, when you are stuck at work and you can’t reach us rest assured knowing Rockton Software has provided some alternative support options to help you out.
Lastly, if your request is urgent but can wait until the next support day, you can email support@rocktonsoftware.com and mark the email urgent and we will respond as soon as we are able. Always feel free to contact us with support related issues at support@rocktonsoftware.com. If you need temp keys, registration keys, or have a sales question, contact sales@rocktonsoftware.com.
