Rockton Software is moving to a new system effective
January 1, 2021
We’re in the midst of improving our internal and external processes and applications to make things here at Rockton work simpler & easier®. We want to make you aware of some things that will be temporarily unavailable during this transition period.
What’s Changing?
We’re moving to a new Portal for self-service, which could impact you in the following ways. As of the listed dates below, you will NO LONGER be able to do these tasks on the portal.
Effective immediately:
- Add a new customer
- Edit customer details
- Add a new contact
- Prorate a renewal
Effective December 31, 2020 at 4:00 PM MST:
- Generate a quote for additional users
- Acknowledge a renewal
- Pay a renewal, an additional user quote, a consulting invoice, or any other invoice
- Store a credit card
- View unpaid sales documents
- Create a support case
After December 31, 2020 at 4:00 PM MST, you will need to contact sales or renewals to request a quote or to pay an invoice, and support to initiate a support case. You’ll still have the ability to view and email-only sales documents that were paid on or before 12/31/2020 (you can no longer view unpaid sales documents), as well as review historical support cases.
What’s not changing?
For the foreseeable future, you may continue to access registration keys and view customer billing history (for invoices paid prior to 1/1/2021).
We apologize for any inconvenience, and we look forward to serving you via email and phone during our regular business hours, Monday – Friday from 9:00 – 5:00 MST.
We’ll continue to keep you posted as we roll out our new and improved processes. Look for updates in our newsletters, emails, and on our website.
