Registration Keys do not work for Rockton Products

Issue:

The registration keys entered for Rockton Products are not working in GP.

More Information:

The Registration Keys are sensitive to a number of factors and all must be correct for the keys to work. There 4 main areas to check.

1. The Site Name, Number of Users, Site Type, Authorized Phone Number, and Great Plains versions must match. The Site Name is case sensitive and must be character perfect, check for case, spaces, or period (full stop) characters. This information is normally validated against the Microsoft Business Solutions VOICE database to ensure accuracy.
2. The Dates and Modules selected must be entered correctly. The AEP Renewal Date is normally 1 or more years minus 1 day into the future from the Initial Registration Date. The Registration Period dates should be blank unless using a trial period. If trial keys were previously used and now permanent keys are being entered, don’t forget to remove the old trial Registration Period dates.
3. Omni Tools is sold as series so make sure all modules listed under the Active Modules section are marked.
4. A typing error was made entering the keys, please recheck. The keys are in Hexi-decimal so they will only contain the characters 0-9 and A-F. You will receive a warning if entering any other characters in the latest builds.

If you are unable to find the problem, please email a screenshot of the Omni Tools Registration window to us to compare against.