A User is locked out of the system after three failed password attempts and need to be unlocked from the system.
The User Lockout tool is enabled and the User did not enter the correct password in three attempts.
- Log into Microsoft Dynamics GP as sa or a Power User.
- Go to Microsoft Dynamics GP | Tools | Setup | Unlock User.
- In the Unlock Users window, select the User ID, and then click Unlock.
- Have the User log into Microsoft Dynamics GP.