You are having issues connection Crystal Reports and DRM.
- Make certain the report can run directly in Crystal with the DSN you plan to use in DRM, including the same username and password. If you cannot get the report to work in Crystal Reports directly this way, it will not work in DRM either.
- Next, make certain that DRM has the DSN, username, and password set up either in Global Report Defaults OR on the report setup directly. Run the report using the DRM Report Explorer. Make sure it runs correctly from there.
- Lastly, if you have a customization or have set up a DRM Launch Point, run the report from the customization or Launch Point. If you are receiving errors at this stage, the cause is very likely the customization or Launch Point.