Runtime Error "Microsoft Visual C++ Runtime Library…"

How do I resolve a Runtime Error ‘Microsoft Visual C++ Runtime Library. Program:…RocktonReportEngine.exe. This application has requested the Runtime to terminate it in an unusual way. Please contact the applications support team for more information.’, that I get when I export a report to Excel (97-2003) format?

This issue is due to a bug in the CRRuntime_32bit_13_0_4.msi Crystal Viewer that is owned by SAP. This issue will likely be fixed in future service pack, but we cannot guarantee that since this Viewer is owned by SAP, not Rockton Software.

The issue did not occur in CRRuntime_32bit_13_0_3.msi, so as  a work-around, you can download and install CRRuntime_32bit_13_0_3.msi. At the time of this writing, a valid link is or more directly, .

IMPORTANT:  As with any link or download, please ensure you are downloading from a safe/secure site. Rockton Software is not responsible for any issues, or viruses as a result of this download.