I have a report setup with the Print Orientation setup to Force Landscape, but the report continues to print Portrait. How do I get it to print in Landscape format?
Below is a list of items you will want to check:
1. Verify you are on the latest build of DRM. Check out the Rockton Software website for updated version information.
2. Verify you have the latest version of Dynamics Report Manager Launcher for Crystal installed and DRMCI11.exe file loaded in your Great Plains application folder.
3. Check the Windows Print settings for the printer used to print the report in question
If you still continue to have trouble, please do the following:
1. Uninstall and reinstall the Launcher by going to your Start | Settings | Control Panel | Add or Remove Programs. Remove the Dynamics Report Manager Launcher for Crystal 11.5
2. Go to the Rockton Software website and download the DRM Launcher for Crystal Reports Part 1 of 2, making sure it gets saved to your GP applications folder.
3. Then download Part 2 of 2 where there is a DRMCI11.exe file.
4. Copy the DRMCI11.exe file into the GP applications folder and click on Yes to replace existing file.
5. Then try printing your report in Landscape again.
Lastly, some .dll files from Crystal Reports version 8.5 or older, may cause issues with DRM. These files are loaded with older versions of Crystal Reports typically, but may also be loaded from other 3rd party products. Even if you have never had Crystal Reports loaded on your machine, you may still have these files and will need to check their version information as they may have been loaded from another product.
If you find these two files you will want to check the version information for the files, which is normally found under the properties tab (right-mouse click on the file | Properties | Version).
Then you would need to determine which program installed the files. If you had Crystal Reports 8.5 installed then you would need to use the Uninstall steps outlined below to manually uninstall it. NOTE: These steps are from Crystal Reports (Business Objects) and we STRONGLY RECOMMEND that you do a BACKUP prior to deleting the files. If another product installed the files then you would need to contact the other 3rd party company to see if there is an updated version of the product you can install. These files are outdated and developers shouldn’t be using them when developing products or updates to products anymore.
Uninstalling Crystal Reports 8.5
Before getting started, uninstall CR by launching the Setup.exe file from the installation CD or by using the ‘Add/Remove Programs’ command. If either of these methods fail to remove all of CR’s directories, files and registry keys, then continue with the resolution of this article.
This resolution can be applied if Crystal Reports is the only software installed on the computer that uses the Seagate Software directories, files and registry keys.
For example, Seagate Info, Seagate Analysis, Crystal Analysis, Crystal Enterprise are applications that may share the same directories, files and registry keys.
Removing these directories, files and registry keys may cause other software to function incorrectly.
1. To manually uninstall Crystal Reports 8.5, delete the following
* C:\Program Files\Seagate Software\Crystal Reports
2. Find the following files and delete those that are Crystal Version 8.0, or previous (right-mouse click on the file | Properties | Version):
3. Find and delete the following registry keys:
Using the Registry Editor can cause serious problems that may require reinstalling the operating system. Business Objects is not responsible for any problems resulting from using the Windows Registry Editor. Use the Registry Editor at your own risk. It is recommended that you back up the registry before you edit it.
* HKEY_LOCAL_MACHINE\SOFTWARE\Seagate Software
* HKEY_CURRENT_USER\Software\Seagate Software
* HKEY_USERS\S-#-#-##-…-####\Software\Seagate Software (The number signs
(#) represent a series of numbers that are different on each computer.)