Why am I getting ‘Error System Xml.XmlException: Root element is missing’? This error occurred in the older Rockton Software Report Engine Versions. If you are using the Rockton Software Report Engine older than Version 126.96.36.199, please download the latest build of DRM from our website (https://www.rocktonsoftware.com/gp/resources/product-downloads) and install it. This build includes an updated Rockton Software Report Engine and Crystal Viewer.
Rockton Software has updated the product registration process for Rockton products in Dynamics GP 18.2 above. Here is a summary of the new registration process, including how to register your product.