Error: "Error -2147189155: Failed to Open the Connection."

You are receiving the error, “Error -2147189155: Failed to Open the Connection.”, when trying to print a Crystal report after a recent upgrade.


Crystal Report data-connectivity issues with DRM are typically related to either an incorrect DSN setup, incorrect credentials or customization.



  1. Ensure the report can run directly in Crystal with the DSN you plan to use in DRM, including the same username and password.
    • If you cannot get the report to work in Crystal Reports directly this way, it will not work in DRM either.
  2. Be sure that DRM has the DSN, username, and password set up either in Global Report Defaults, OR on the report setup directly.
    • Run the report using the DRM Report Explorer to ensure that it runs correctly from there.
  3. If you have a customization, or have set up a DRM Launch Point, run the report from the customization or Launch Point.
    • Errors at this point would identify the customization ,or Launch Point as the cause.