How to Recover Stuck Batches in Dynamics GP

Jun 24, 2023

recover batch in dynamics gp

Isn’t it frustrating when you’re in the middle of posting batches and it gets stuck? It happens from time to time. It could be because Dynamics GP freezes, the computer loses connection with the server, or a user did not sign out properly. Whatever the reason, we’re here to help you recover your batches in Dynamics GP.

Batch Recovery in Dynamics GP

How can you tell if your batch is stuck? You’ll probably see an error message pop up. When a batch is held in the Posting, Receiving, Busy, Marked, Locked, or Edited status or your previous transaction in the Sales Transaction Entry window has not finished processing, then it’s likely stuck. However, to be sure, you can go to your GP menu and select Tools > Routines > Batch Recovery. This will show you any batches that have stopped during the posting process so you can find out what the specific error is.

Finding the Error in Order to Correct It

You can’t do anything until you know the error. Follow the below steps to determine what the error is.

  1. Open Batch Recovery (GP Menu > Tools > Routines > Batch Recovery) to find the batch.
  2. Navigate to the active batches under the Purchasing menu and select the batch.
  3. Open the interrupted batch and click print.
  4. Print transaction edit list to Screen. A pop up will appear telling you exactly what the problem is.
  5. Resolve the issue and continue doing what you do best in Dynamics GP.

Making Series Posting Work for You

Did you know that the Master Posting window can help save you time? You can select and post your batches from different modules in one window. In this window, you’ll also be able to see a status of “Posting” or “Printing” which may indicate that a batch recovery in Dynamics GP is necessary. If that is the case, use the Batch Recovery window to make it available. On the Administration page, in the Routines section, click Batch Recovery.

To use the Master Posting window:

  1. Navigate to Microsoft Dynamics GP | Routines | Master Posting.
  2. In the Series drop down, choose the specific series, or choose All.
  3. Check the box next to the batches you would like to post.
  4. To verify what you have marked, click the radio button ‘Marked’ in the Display Batches section.
  5. Click Post and the batches will post.

Another pro tip to help save you time is posting multiple batches for the series (i.e., Financial, Sales, Purchasing, Inventory, etc.) using the Series Posting Window.

To use the Series Posting window:

  1. Navigate to Transactions | Sales | Series Post (this path will be different for each module).
  2. Check the box next to the batches you would like to post.
  3. To verify what you have marked, click the radio button ‘Marked’ in the Display Batches section.
  4. Click Post and the batches will post.

Other Ways to Streamline Dynamics GP

Stuck batches aren’t the only obstacle you face when working in Dynamics GP day in and day out. We’ve heard about users forgetting to log out, how challenging it is to remember every item number to a T, and not knowing when, what, and who changed something, to name a few. As part of our goal to help you work simpler and easier® in Dynamics GP, we’ve developed several add-on tools to help streamline Dynamics GP processes, and perhaps, even help prevent stuck batches from happening. Take a look at what we offer and feel free to reach out with any questions, for more information, or to book a demo.

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