When Mammoth Distribution needed to bring order to a manual pricing process across thousands of SKUs and highly customized customer pricing, they turned to Rockton Software’s Rockton Pricing Management.
The software was only part of the solution. What followed was a collaborative implementation journey where Rockton’s responsiveness, ERP expertise, and commitment to customer service turned an intricate rollout into a long-term success story.
The Challenge: Managing Complex Pricing with Manual Workflows
Operating in the world of cannabis distribution, Mammoth Distribution manages thousands of SKUs across categories like vapes, gummies, beverages, and more. Each product can have dozens of variants, like strains in the same product line, and pricing isn’t one-size-fits-all.
Many of Mammoth’s customers receive custom pricing based on volume, history, category, and business relationship. But managing this in Acumatica proved limiting:
“Acumatica only allows pricing at the Item ID level,” explained James Fadok, Mammoth Distribution. “That meant every time we introduced a new strain or SKU, we had to update 50+ sales price worksheets manually. It was tedious, time-consuming, and impossible to scale.”
The Solution: Rockton Pricing Management
As their business and product catalog grew, so did the need for a smarter pricing system, one that could evolve alongside them.
“We have created a tiered pricing structure internally, and it requires a more complicated hierarchy and the ability to customize things across menu categories, SKU, or incentive programs. Acumatica’s core functionality didn’t have a dynamic and robust enough workflow for those solutions. With the help of Mark and the team at Rockton we were able to use Rockton Pricing Management to achieve any variation of pricing that we wanted to structure internally to optimize for our business,” said Jeremy Ouaknine, Chief Operating Officer, Mammoth Distribution.
By integrating Rockton Pricing Management, Mammoth was able to eliminate manual processes and create scalable, automated pricing logic tailored to how they do business.
Now they can:
- Define pricing rules based on Customer and Item Attributes, not just item IDs
- Automatically apply the correct price to every new SKU under an existing product line
- Assign special pricing for customer groups
- Eliminate manual discounting and sales price entry
With Rockton Pricing Management in place, Mammoth can now set pricing rules based on attributes rather than individual SKUs. This allows consistent pricing across entire product lines — even as new strains or variants are introduced. What once required constant manual updates is now fully automated, saving time and ensuring pricing accuracy at scale.
“There is now a dramatic reduction in the number of records that have to be managed,” added Mark Rockwell, President of Rockton Software.
Implementation: A Team That Goes the Extra Mile
Implementation wasn’t without its challenges, but Mammoth found in Rockton a team committed to getting things right. A standout was Rockton Software developer Mike, who not only knows Rockton Pricing Management inside and out but also has a deep understanding of Acumatica. Whenever Mammoth had questions about the Acumatica side, Mike was there with clear, detailed answers.
“It’s obvious that Rockton has a team that cares about having a product that works,” said Fadok.
But what drove the partnership forward was more than just software. One critical moment came when Mammoth uncovered a significant discounting issue during Rockton’s company retreat. Despite being out of the office, the entire Rockton team updated their agenda, gathered in one room, and got to work.
“On an ongoing support basis is where the relationship stood out a little bit more. When problems happen, which inevitably happen, I found Mark and the team to be incredibly responsive and helpful. There was one instance where we were having a pricing issue, and Rockton was doing an offsite with their employees at the time. They changed their agenda to look into the bug which really stood out as something special. They’ve been great at responding to requests and issues that we’ve had and have been a true partner,” said Ouaknine.
Sheila Ochoa, Rockton’s Customer Account Manager, reflected on that retreat. “We all sat around as a group and brainstormed. We have such a wealth of knowledge, so we came together as a team to solve it. There isn’t anything we won’t do for our customers.”
This dedication stems from Rockton’s core values: Integrity, Humility, Emotional Intelligence, and Passion to Grow, and their overall mission to improve the lives and business success of their customers.
“We value customer service above all else,” said Rockton President Mark Rockwell. “Everyone says that, but we actually mean it. It’s what sets us apart.”
The Results: Right Price, Every Time
Thanks to Rockton Pricing Management, Mammoth now operates with full confidence that every customer is receiving the right price, across thousands of SKUs and dozens of product lines.
The ROI?
- Significant time savings across sales and operations
- A scalable framework that grows with their product catalog
- No more lost revenue from manual pricing errors
- A true partner in their corner
“The biggest positives we’ve gotten from Rockton are one, a large time savings on order entry. We have a sizable sales team, and the seconds add up. We save a lot of time not having to manually override prices. And from a profitability perspective, we can sleep at night with a lot more confidence that our pricing is being controlled and consistently applied,” said Ouaknine.
Why Rockton Pricing Management?
Rockton Pricing Management isn’t just for cannabis distributors. It’s built for any business dealing with complex pricing, growing product catalogs, or multiple customer types. With custom pricing filters, date-driven pricing, and support for complex calculations, Rockton Pricing Management adapts to any ERP and any pricing model.
And the Rockton team? They’re known for being not just responsive, but relentlessly helpful. That’s why customers like Mammoth say they’d do it all over again.
Watch the full video below to hear from Mammoth CEO Jeremy Ouaknine and Rockton President Mark Rockwell about the process, the partnership, and why Rockton Pricing Management was the right choice.
