Subject: You are upgrading and/or installing your Rockton Software product and are in need of updated Registration Keys. More Information: Registration keys can be obtained or created at anytime from within the Rockton Software product that has...
Subject: Information on uninstalling Rockton Software products. More Information: The easiest way to uninstall a Rockton product is to remove reference to the specific product from the DYNAMICS.SET launch file. Most products have little impact on...
Issue: After you install Rockton Software, you are getting prompted with an extra login window during login. When you launch GP, you get a 'Login' window. After you enter the ‘sa’ password, the normal GP login window then displays. Cause: This...
Error: You receive the following errors when trying to install a Rockton Software product on a terminal server. Privilege error Unable to include new code Resolutions: Make sure everyone is logged out of Microsoft Dynamics GP on the terminal...
Error: When installing a Rockton Software product, you receive the following error. 'Wrong number of arguments to ‘Defaults_Read’.' Cause: Both the regular desktop client and the web client installed on the same machine. This prevents the Dex.ini...
Subject: Explains the types of users needed to connect to SQL in order to run Crystal Reports. More Information: A SQL User who may connect directly to SQL is best in order to run Crystal Reports. You may also use a Dynamics GP user, however, you...
Subject: Provides information on whether users should be logged out of Dynamics GP when you install a Rockton Software product, either for the first time or upgrading to a newer build. Recommendations: It is always best practice to have all users...
Issue: The "Checking for newer builds..." message is appearing when launching Microsoft Dynamics GP and you would like to disable the message. Resolution: The “Checking for newer builds…” message is user-specific. It is automatically set up to...
Issue: You have a Rockton Software product installed and it appears there may be a conflict with another third-party product you also have installed. Resolutions: Move the Rockton Software product to a higher position in the Dynamics.set file than...
Issue: You downloaded a Rockton Software product and installed it on your environment/workstation. However, when you launch Dynamics GP, you are unable to see the Rockton menu. Example of Dynamics GP 2016 R2 Toolbar with ALL Rockton Software...