• Product compatibility with a 64 bit Operating System and a 64 bit SQL Server

    Subject: You are using a 64 bit operating system and 64 bit SQL server and would like to use Rockton Software products. Information: All of our products will work in a 64 bit environment. Our product system requirements are the same as GP system requirements. Note:  If using Dynamics Report Manager, be sure to set up

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  • Key is Invalid Message after Entering Registration Key

    Error: After entering a Registration Key, you are receiving the following error message: Key is invalid. Causes: Cause 1: Incorrect Site Name (See Resolution 1) Cause 2: Additional Users have been added (See Resolution 1) Cause 3: Upgraded the version of the Rockton Software Product (See Resolution 2) Resolutions: Resolution 1: The Site Name and User

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  • Mass update/install of Rockton Software product chunk (*.cnk) file

    Issue: You would like to do a mass update of the *.cnk file for Rockton Software products using a batch file. Recommendations: You can use this batch file information to do a mass update of workstation *.cnk files. *Please read all of the information before starting, as there are several important recommendations to follow: IF EXIST O:\gpmap.txt GOTO CONTINUE

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  • Where to Install Rockton Software Products

    Subject: Explains where to install products purchased from Rockton Software to use with Microsoft Dynamics GP. More Information: Our products are 2-tiered just as GP is a 2-tier application. This means products are installed on the client side, as well as the SQL server side. When you first install, tables and stored procedures on the

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  • Installing a Rockton Product on a Terminal Server

    Subject: Installing a Rockton Software product on a Terminal Server. Resolution: The installation steps are the same as found in the Install KB article, however, when you install on a Terminal Server, you must have Administrator rights and you must put the Terminal Server into “Install Mode”. Open a Command Prompt using one of the following

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  • Upgrade Workstations and Servers when Using Automation

    Issue: You use automation to upgrade workstations and servers and would like to upgrade Rockton Software products as well. Resolution: Typical GP product add-ons are installed by simply copying a .cnk file to the GP folder, as are Rockton Software products.  Some Rockton Software products also require a .NET assembly (Microsoft .NET Framework 4.0 or newer) and

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  • Suppress or Disable the New Build Available Notification Message When Logging into GP

    *The information here pertains to GP 10 and earlier. Issue: When you log in as a POWERUSER or Administrator, you receive a new build notification letting you know if a new build is available. You would like to suppress or disable the notification. Resolution: This notification will only occur for Users in the POWERUSER role,

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  • Installing a Rockton Product when Multiple DYNAMICS.SET Files Exist

    Issue: You need to install a Rockton Software product but you have multiple Dynamics.set files. Resolution: Rename one of the Dynamics.set files to Dynamics.set. The name Dynamics.set is required in order for the chunk file to be able to update it. Next install the Rockton Software product, by running the .exe file. After the install is finished, rename the Dynamics.set

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  • *Obtaining your Registration Keys

    Subject: You are upgrading and/or installing your Rockton Software product and are in need of updated Registration Keys. More Information: Registration keys can be obtained or created at anytime from within the Rockton Software product that has been installed. All of our products have a feature that automatically validates Registration Keys and when they are

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  • Uninstall Rockton Software Products

    Subject: Information on uninstalling Rockton Software products. More Information: The easiest way to uninstall a Rockton product is to remove reference to the specific product from the DYNAMICS.SET launch file. Most products have little impact on disk space so very few users delete the back-end tables when uninstalling. If you would like to completely uninstall

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