• Installing a Rockton Product on a Terminal Server

    Subject: Installing a Rockton Software product on a Terminal Server. Resolution: The installation steps are the same as found in the Install KB article, however, when you install on a Terminal Server, you must have Administrator rights and you must put the Terminal Server into “Install Mode”. Open a Command Prompt using one of the following

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  • Upgrade Workstations and Servers when Using Automation

    Issue: You use automation to upgrade workstations and servers and would like to upgrade Rockton Software products as well. Resolution: Typical GP product add-ons are installed by simply copying a .cnk file to the GP folder, as are Rockton Software products.  Some Rockton Software products also require a .NET assembly (Microsoft .NET Framework 4.0 or newer) and

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  • Suppress or Disable the New Build Available Notification Message When Logging into GP

    *The information here pertains to GP 10 and earlier. Issue: When you log in as a POWERUSER or Administrator, you receive a new build notification letting you know if a new build is available. You would like to suppress or disable the notification. Resolution: This notification will only occur for Users in the POWERUSER role,

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  • Installing a Rockton Product when Multiple DYNAMICS.SET Files Exist

    Issue: You need to install a Rockton Software product but you have multiple Dynamics.set files. Resolution: Rename one of the Dynamics.set files to Dynamics.set. The name Dynamics.set is required in order for the chunk file to be able to update it. Next install the Rockton Software product, by running the .exe file. After the install is finished, rename the Dynamics.set

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  • *Obtaining your Registration Keys

    Subject: You are upgrading and/or installing your Rockton Software product and are in need of updated Registration Keys. More Information: Registration keys can be obtained or created at anytime from within the Rockton Software product that has been installed. All of our products have a feature that automatically validates Registration Keys and when they are

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  • Uninstall Rockton Software Products

    Subject: Information on uninstalling Rockton Software products. More Information: The easiest way to uninstall a Rockton product is to remove reference to the specific product from the DYNAMICS.SET launch file. Most products have little impact on disk space so very few users delete the back-end tables when uninstalling. If you would like to completely uninstall

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  • Extra Login Window Appears after Installing Rockton Product

    Issue: After you install Rockton Software, you are getting prompted with an extra  login window during login. When you launch GP, you get a ‘Login’ window. After you enter the ‘sa’ password, the normal GP login window then displays. Cause: This login screen is not coming from a Rockton Software product, but is actually a Microsoft

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  • Unable to Include New Code Message when Installing

    Error: You receive the following errors when trying to install a Rockton Software product on a terminal server. Privilege error Unable to include new code Resolutions: Make sure everyone is logged out of Microsoft Dynamics GP on the terminal server.If needed, clear the Activity table out. Verify the product’s installation folder containing the *setup.exe is

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  • Wrong Number of Arguments to ‘Defaults_Read’.

    Error: When installing a Rockton Software product, you receive the following error. ‘Wrong number of arguments to ‘Defaults_Read’.’ Cause: Both the regular desktop client and the web client installed on the same machine. This prevents the Dex.ini from getting updated with the correct settings for ISV products. Resolution: There are two settings in the Dex.ini file

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  • User Type to Connect Directly to SQL to Run Crystal Reports

    Subject: Explains the types of users needed to connect to SQL in order to run Crystal Reports. More Information: A SQL User who may connect directly to SQL is best in order to run Crystal Reports. You may also use a Dynamics GP user, however, you would want to turn off password encryption in order

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